- 1
Delay
Record event finish, market status and the published result source.
- 2
Ticket history
Save the initial settlement, bet ID and any later state change.
- 3
Balance movement
Match every credit, reversal or correction to the same ticket and time zone.
- 4
Escalation
Ask one precise question only after the normal result-confirmation window has passed.
Ticket questions
What should be checked first for keep the bet id through every settlement state?
Record event finish, market status and the published result source.
Which details should be saved before continuing?
Match every credit, reversal or correction to the same ticket and time zone.
When is it sensible to continue?
Ask one precise question only after the normal result-confirmation window has passed.